Legal

Terms of Service

Effective September 12, 2026

1. Agreement to these terms

These Terms of Service (the “Terms”) govern access to and use of Sevloom’s websites, applications, APIs, hosted services, documentation, and related features (collectively, the “Service”). The Service is operated by Simply Invent Labs LLC (“Simply Invent Labs,” “we,” “us,” or “our”). By accessing or using the Service, creating an account, joining a circle, pairing a device, or submitting a page, you agree to these Terms and acknowledge our Privacy Notice. Acknowledging that notice is not a substitute for consent where consent is required by law. If you use the Service for an organization, you represent that you have authority to bind that organization.

If you do not agree to these Terms, do not use the Service. You must be legally capable of entering into this agreement or, where legally permitted, use the Service with a parent or legal guardian who agrees to these Terms and supervises your use. The Service is not available to children under 13 or below any higher minimum age required by applicable law. A family-circle invitation does not waive these requirements.

2. Intended use

Sevloom is a general-purpose notification and paging service for organizations and personal groups. Permitted uses include sending software, infrastructure, availability, and security alerts to support or on-call teams; coordinating operational assistance; and sending requests for help or support among consenting family members, friends, and other trusted contacts. Pages may be sent from connected systems or directly between participants, including to multiple recipients in a circle.

These uses may include supplemental notifications about personal emergencies, security incidents, suspected account or facility access, and personal-safety concerns, subject to the independent-response and safety limitations below. Sevloom provides the communication channel, not the underlying support, investigation, protection, or emergency response.

Sevloom is a communication aid only. A Critical Alert, where supported and enabled, is an optional push-notification treatment that may play a sound and bypass certain device mute or Focus settings. It is not an emergency service, life-safety system, alarm monitoring service, dispatch service, medical device, security system, or guaranteed escalation system.

3. Emergency, critical-alert, and safety limitations

You may use Sevloom as a supplemental notification channel for urgent security or personal-safety matters only if you maintain an independent and appropriate response path. You must not use or rely on Sevloom as the primary or sole means to request or coordinate police, fire, ambulance, emergency medical, rescue, security, disaster response, or other emergency assistance.

Do not rely on Sevloom to protect life, prevent injury, make medical or clinical decisions, or perform a safety-critical function. A delayed, missed, duplicated, corrupted, misrouted, or failed page—or a missing acknowledgement—must not disable or replace the independent safeguards and response methods appropriate to the situation. A supplemental notification about an emergency or an operational incident is not prohibited merely because the underlying incident is serious; relying on that notification instead of those safeguards is prohibited.

Prohibited reliance includes using the Service as:

• a medical monitoring, diagnosis, treatment, patient-care, or medication-safety system;
• fire, smoke, carbon-monoxide, intrusion, personal-safety, or building alarm monitoring as a substitute for a certified alarm, monitoring, or emergency-response service;
• a replacement for public-safety dispatch, official disaster-response channels, or contacting emergency services;
• a safety-control or protective component of aviation, automotive, transportation, industrial, nuclear, utility, or other safety-critical systems; or
• any situation where a person may delay contacting emergency services or taking immediate protective action because of a Sevloom page.

In an emergency or suspected emergency, contact the appropriate local emergency service or qualified responder directly. You are responsible for deciding whether a Critical Alert is appropriate, obtaining any required consent, enabling device permissions, testing notification delivery, and maintaining independent communication, monitoring, backup, and escalation methods. Simply Invent Labs does not monitor pages, verify incidents, determine urgency, contact emergency services, dispatch responders, or guarantee that a person will receive, hear, understand, acknowledge, or act on a page.

4. Critical Alert feature

Critical Alerts are subject to operating-system, device, network, push-provider, entitlement, account, and user-permission requirements. The feature may be unavailable, delayed, filtered, rate-limited, changed, or withdrawn, and may not bypass every device, Focus, notification, or accessibility setting. You must not represent a Critical Alert as a guaranteed alarm, dispatch, or emergency service.

Users control whether Critical Alerts are authorized on their devices. You must not pressure, mislead, or coerce a recipient into enabling Critical Alerts, and you are responsible for using them only for appropriate, proportionate, and consented notifications. Simply Invent Labs may restrict or disable Critical Alert functionality, accounts, recipients, or content that creates unreasonable risk, nuisance, abuse, or legal exposure.

5. Accounts, workspaces, circles, and devices

You must provide accurate information, protect account credentials, API keys, pairing codes, and devices, and promptly report suspected unauthorized access. You are responsible for activity through your account and for correctly configuring workspace roles, circles, integrations, recipients, and devices.

You may invite, pair, or page another person only with appropriate permission and a lawful basis. Workspace owners and administrators are responsible for their users and for any notices, consents, access controls, and removal procedures required by law or organizational policy.

Respect a recipient’s withdrawal of permission and promptly stop unauthorized paging or remove their access as appropriate. Do not re-add a person, pair another device on their behalf, or use another circle to circumvent their decision to leave or stop receiving pages. Membership does not authorize surveillance or disclosure of a participant’s information outside the agreed purpose.

6. Your systems and delivery decisions

You decide which events create pages, their content and urgency, who receives them, and what action—if any—to take. You are responsible for testing integrations and devices, monitoring delivery, maintaining current recipients, and operating fallback procedures.

An API response indicating that a request was accepted, or a displayed state such as sent or acknowledged, does not guarantee delivery, attention, comprehension, action, or resolution by any person. Do not treat those states as proof that an underlying event has been handled.

An acknowledgement records the action associated with the acknowledging participant or device; it does not confirm that every recipient has acknowledged, that anyone is safe, or that assistance has been provided. Sending a page does not create a duty for Simply Invent Labs to monitor or respond to the underlying incident.

7. Acceptable use

You may not use the Service to:

• violate law, regulation, sanctions, export controls, or another person’s rights;
• send spam, threats, harassment, deceptive content, or communications without appropriate consent;
• impersonate others or misrepresent a page’s source, urgency, or purpose;
• stalk, coercively monitor, track without authorization, send knowingly false distress requests, or repeatedly contact someone against their wishes;
• collect, expose, or transmit personal, confidential, or regulated information without authorization and safeguards;
• probe, bypass, disable, or interfere with security, access controls, rate limits, availability, or integrity;
• introduce malware, exploit vulnerabilities, reverse engineer restricted components, or overload the Service;
• share, sell, or expose credentials or provide unauthorized access to the Service; or
• use the Service for a prohibited emergency, medical, life-safety, or safety-critical purpose, or misuse Critical Alerts to create panic, nuisance, coercion, or false urgency.

We may investigate suspected abuse and suspend, restrict, or terminate access without notice when reasonably necessary to protect users, the Service, third parties, or Simply Invent Labs, or to comply with law. We may preserve and disclose information when legally required or reasonably necessary to investigate abuse or protect rights and safety.

8. Your content

You retain ownership of content you submit. You grant us a worldwide, non-exclusive, royalty-free license to host, process, transmit, reproduce, and otherwise use that content only as reasonably necessary to operate, secure, support, and improve the Service, comply with law, and enforce these Terms.

You represent that you have all rights and permissions necessary for your content and its recipients. Do not include passwords, private keys, authentication tokens, financial account data, health information, government identifiers, or other sensitive or regulated data unless we expressly agree in writing to support that data and you implement all legally required safeguards.

Keep requests for personal help brief and avoid unnecessary sensitive details. Page content and activity may be visible to authorized circle participants, workspace administrators, and people who can view a recipient’s device notifications. Leaving a circle or deleting an account does not recall notifications or erase copies already received or lawfully retained by others.

9. Third-party services

The Service may depend on third parties, including cloud, identity, network, mobile platform, push-notification, email, and device providers. Their availability, policies, and performance are outside our control. Your use of third-party services is governed by their terms. We are not responsible for third-party outages, filtering, delays, device settings, network conditions, or acts or omissions.

10. Availability and changes

The Service is provided without a service-level commitment unless a separate written agreement expressly states otherwise. It may be unavailable, delayed, limited, changed, or discontinued. Preview, beta, experimental, or coming-soon features may be incomplete, may change, or may not become generally available. You are responsible for backups and business-continuity measures.

11. Intellectual property

The Service, branding, software, documentation, designs, and other materials are owned by Simply Invent Labs or its licensors and protected by intellectual-property laws. These Terms grant only a limited, revocable, non-exclusive, non-transferable right to use the Service as intended. Published source code is governed by the license included with its repository; that license does not grant rights to our trademarks, hosted infrastructure, credentials, or non-published materials.

12. Suspension and termination

You may stop using the Service at any time. We may suspend, limit, or terminate the Service or your access if you breach these Terms, create risk or possible legal exposure, fail to pay applicable fees, threaten the Service or others, or if continued operation is no longer commercially or technically practical. Provisions that by their nature should survive termination—including ownership, disclaimers, liability limits, indemnity, and general terms—will survive.

Suspension or termination does not remove any mandatory rights you have to notice, refunds, or access to or deletion of personal information. Any separately agreed payment or service-level terms remain subject to applicable law.

13. Disclaimers

To the maximum extent permitted by law, the Service is provided “as is” and “as available,” without warranties of any kind. Simply Invent Labs disclaims all express, implied, statutory, and other warranties, including merchantability, fitness for a particular purpose, title, non-infringement, accuracy, availability, security, and uninterrupted or error-free operation. We do not warrant that any page will be sent, delivered, displayed, noticed, acknowledged, or acted upon, or that data will be preserved.

14. Limitation of liability

To the maximum extent permitted by law, Simply Invent Labs and its affiliates, officers, employees, agents, licensors, and suppliers will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages, or for loss of profits, revenue, business, goodwill, use, data, or communications, even if advised that such damages are possible.

To the maximum extent permitted by law, our total aggregate liability arising out of or relating to the Service or these Terms will not exceed the greater of (a) the amount you paid us for the Service during the twelve months before the event giving rise to the claim or (b) US $100. These exclusions and limits apply regardless of the theory of liability and are a fundamental basis of the agreement. Some jurisdictions do not allow certain exclusions or limitations, so portions of this section may not apply to you.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for fraud, willful misconduct, gross negligence, or death or personal injury caused by negligence where applicable law prohibits such exclusion or limitation. Nothing waives mandatory consumer protections or statutory remedies.

15. Indemnification

To the extent permitted by law, you will defend, indemnify, and hold harmless Simply Invent Labs and its affiliates, officers, employees, agents, licensors, and suppliers against third-party claims, damages, losses, liabilities, costs, and reasonable legal fees arising from your unlawful content, unauthorized integrations, misuse of the Service, breach of these Terms, violation of law or another person’s rights, or prohibited emergency or safety-critical reliance. This obligation does not apply to the extent a claim results from the indemnified party’s own unlawful conduct or to the extent prohibited by mandatory consumer law.

We will promptly notify you of a claim, with any failure to notify reducing your obligation only to the extent it materially prejudices your defense. You may control the defense with reasonably acceptable counsel, and we will reasonably cooperate at your expense and may participate with our own counsel at our expense. You may not settle a claim in a way that admits fault by, imposes a non-monetary obligation on, or fails to fully release an indemnified party without that party’s prior written consent, not to be unreasonably withheld.

16. Changes to these terms

We may update these Terms. We will post the revised version and update its effective date, and will provide additional notice or obtain agreement to material changes where required by law. Continuing to use the Service after revised Terms become effective constitutes acceptance only to the extent permitted by law. Changes do not retroactively remove accrued mandatory rights.

17. General terms

These Terms and documents expressly incorporated into them are the entire agreement concerning the Service unless we enter into a separate written agreement. If a provision is unenforceable, it will be modified to the minimum extent necessary and the remaining provisions will continue. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our prior written consent; we may assign them in connection with a merger, acquisition, reorganization, or transfer of the Service. Neither party is liable for delay caused by events beyond its reasonable control.

18. Contact

Questions about these Terms can be sent to [email protected]. This address is not monitored as an emergency channel. For emergencies, contact your local emergency services.